Terms & Conditions

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.


The term 'MotorbikeUnderwriters' or "us" or "we" refers to Trade Guide Group Limited. The term "you" refers to the user or viewer of our website.


The use of this website is subject to the following terms of use: 






We may make the following assumptions about your bike, so as to make it possible to give you a valuation online, unless you update your online valuation form with the correct information:


Vehicle Valuations

You, the service user will provide limited details of your vehicle upon your initial enquiry to our services.


From this information the computer will make the following assumptions about your vehicle based on the limited information you have given, so to make it possible to generate a valuation online, which in some cases this may not happen and you will need to contact us for your online valuation.


The computer guide prices are based on assumptions when your vehicle is described as good or excellent and these assumptions are what form the basis of our online quote :




It may be that upon communications with you, the service user, the online quote may differ to reflect the current conditions of your vehicle.

If you accept the online quote it will take into account the above conditions/ assumptions.


We will endeavour to contact you to ensure the information you provided reflects the true conditions of your vehicle and request photographs.


Once we agree a price and you have chosen to accept , we are in no way entered into a binding contract until your vehicle has been inspected on your doorstep by one of our mechanics/drivers or at our offices.(Registered address : see below)


We strongly recommend and advise that all the information you have given us is an accurate likeness to the vehicle we have made our offer on.


Acceptance of our provisional offer:

Once you accept our provisional offer , we will recheck all information with regards to your vehicle and issue you an email with our provisional offer subject to viewing, which is subject to contract and our pre purchase inspection and is in no way a legally binding contract at this stage.

If you notice any thing with regards to the history. mileage or condition of your vehicle other than what has been discussed with our valuations advisor you must contact your advisor immediately by phone so we can update our records accordingly, before our driver arrives.


Collections Team:

Our collections team will contact you within 24 hours of your acceptance to arrange a day and time to suit.

Once this has been arranged you will receive an email which will state the date, time and named driver along with their telephone number so you can keep in touch should anything change.

If you can contact your named driver should you wish to change your date and time with at least 24 hours notice to avoid our driver arriving at your property. 


Pre-Purchase Inspection: 

Our provisional offer will become an offer to purchase your vehicle once we have carried out a full Pre-Purchase Inspection on your doorstep or at our offices. (Registered address: see below). 

If we consider that its value is affected by any aspect of its history or condition, which we were not made aware of when we made the verbal subject to contract offer , the price that we offer for the bike will differ. 


Payment Options: 

Our standard payment is by Electronic Bank Transfer, a payment made direct into your bank account, this payment is usually received in your bank account instantly whilst our mechanic/driver is with you, but in some circumstances can take up to 6 hours. 

The vehicle will not be loaded onto our collection vans until you have received full payment for the vehicle and have signed the purchase Alternative payment methods can be arranged with prior notice, or if you do not have access to internet banking. 


Once your vehicle has been sold to us:

Upon receipt of the full payment for your vehicle and a signed invoice we Carbay and you the seller have entered into a contract of sale,  our drivers will then load the vehicle onto our van and the vehicle will change ownership. You will be given the yellow slip from your log book and it is your responsibility to ensure this is sent to DVLA immediately to advise them you have sold teh vehicle.


Exisiting Finance:

We carry out a full HPI at the time of provisional acceptance of our offer so any exisiting finance in place will show on this report. We will then contact the relevant finance company with your authorisation and obtain an up to date settlement figure in writing which will be used to settle your exisiting finance.

Any exisiting finance on your vehicle once the transaction has taken place will be paid by our accounts department to the relevant finance company. Most finance companies take over the phone business card payment which shows up instantly. Some other finance companies require a cheque, which is then sent once the vehicle returns to our showroom. Please allow up to 24 hours in these circumstances for which you will have been fully informed by telephone.


Change of mind:

It may be necessary to cancel the provisional offer for which we will usually, but not bound to give a reason and do so within an adequate time scale.

In most cases this is due to misleading or inaccurate information given regarding your vehicle or if a HPI report proves unsatisfactory.

We will let you know at our very earliest convenience and will either re offer a new provisional price for your vehicle or terminate the provisional offer with immediate effect.

You the seller may change your mind for reasons out of our control , if this is the case you will need to notify us at least 24 hours before our driver arrives or within 24 hours from when the provisional offer was given.



When you visit a website which uses Trade Guide Group Ltd Valuation Software, we collect standard internet log information and details of visitor behaviour patterns through the use of cookies. 

We do this to find out things such as the number of visitors to the various parts of the site. 

We collect this information in a way which does not identify anyone. We will not associate any data gathered from this site with any personally identifying information from any source. To understand more about which cookies we use, please visit our Privacy Policy.


Free collection is subject to vehicles valued by Motorbike Underwriters above £1000 however we may offer to collect any vehicle below this value at our discretion. We may offer to purchase a vehicle below the £1000 value that has been delivered to ourselves following an inspection.  This value is subject to change without warning at any time.

hdraw any linking permission at any time.